When the button on the site says ONLINE, you can expect a response within 30 minutes. If the site says OFFLINE, it could take more than one hour and up to 12 hours at the latest. Sleep is necessary for every human being.

Craig Gross reads your question, and he responds with an audio message that is sent via a link to the email address you provide. Copied to that email is a direct contact with someone on our team who can assist you with any further questions you might have.

You simply click the link sent to you in an email. Once the link opens, an audio player will appear, and you click play.

If you submitted your question, you should have received a response within the 30 minutes. If you don’t see the email in your inbox, check spam, junk and “all mail” folder (if using Gmail) to see if the recording was intercepted by your email provider. If you have checked all those places and still don’t have it, email us, and we will have Craig resend.

Fill out the form, submit your payment and hit “send.” It’s that simple.

You can’t. For this reason, we recommend that you take your time filling out the form and only submit when you are fully satisfied that you have given enough information for Craig to be able to respond fully.

30 minutes or less. We understand that most questions arise out of a crisis and that is why we respond in the time we do. If we are offline, it could take longer, but the fee is different if we are not online.

We understand that not everyone will be happy with the answers we provide, but we can assure you that the answers you receive from our team come from years of experience and a proven track record of working in the area of expertise that our response comes from. Sometimes answers are hard truths that are not always palatable, but that doesn’t make them any less valuable.

Once you submit the form, the question is sent directly to and read by Craig and cannot be canceled. For this reason, we recommend that you take your time filling out the form when you are fully confident you want to submit for a response.

While our team has provided free expert advice through articles and resources throughout the years, this specific service is offered for a donation of any amount , but it is minimal compared to the cost of any given counseling appointment

We accept all major credit cards (and Visa/Mastercard debit).

We ask for a one time donation for an audio response from Craig Gross that may include further responses from other experts he may deem necessary to add to the conversation. If we are offline and can not respond in 30 minutes it could take anywhere from 1 hour to 12 hours.

We’re sorry to hear you’re having issues with making a payment. There are several reasons payments may be rejected. Please review the following scenarios to see if any apply:

• The credit card number, expiry date, or security code has been entered incorrectly. Try re-entering the information as it is shown on your card.
• The credit card has expired.
• The credit card account has insufficient funds. Call the toll-free number on the back of your card to speak to your credit card company.
• The credit card issuer has put a security hold on the card. Call the toll-free number on the back of the card to find out if there is a security hold on the card.
• An AVS mismatch may have occurred if the address you entered does not match the records your bank or the processing system has on file. Be sure you are using the billing address associated with your account.
• If you still have trouble, we recommend that you call the issuing bank and ask the representative to verify why the charge is being declined.

Due to the nature of this service and the time put into the personal response, refunds are not available.

ASK US is a service provided by XXXchurch.com which is a ministry under the Fireproof Ministries umbrella. If you did not submit a question to us for a response and you did not give your payment information, please contact our support team immediately. We record IP address and other identifying information and are able to reverse the charges and submit a fraud report to authorities.

We would love to hear from you and be able to share your experience (anonymously) with others. Please email us at [email protected].

You can. But respectfully, we ask that you give us as much context as possible when submitting your question so that we grasp the full nature of your situation. However, should we need further information, we will reach back out to you.

Our pricing is for one crisis/situation with as much context as you’d like to give us in the original submission. But know this, we want to help you, so if additional conversation is needed for this particular situation/crisis/scenario, we will continue or resume the conversation via email until you get the answer(s) for your situation.