Crisis Counseling from Craig Gross in 30 minutes or less


Over 10,000 questions answered

Craig is Online Now
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When the button on the site says ONLINE, you can expect a response within 30 minutes. If the site says OFFLINE, it could take more than one hour and up to 12 hours at the latest. Sleep is necessary for every human being.

How It Works

Ask any question

Craig is making himself available online around the clock and ready to answer your questions regarding porn, sex, addiction, marriage, keeping your kids safe online and other tech inquiries.

Connect in 30 minutes or less

Craig will respond to your question on email with a link to an audio file that is a direct response to your question. The answer is from Craig specifically to you. If the situation requires something beyond Craig’s expertise, he will personally connect you with the right person on our team to respond in addition to his response.

Save time and money

Getting answers within minutes 24/7 without wasting time when dealing with your urgent matter is priceless.  Who better to turn to than someone who has helped thousands of people around the world?  Craig has devoted his life to helping men, women, and families in crisis for almost two decades.  He has counseled many marriages and families in crisis. Why wait for a neighborhood counselor’s calendar to open for an appointment?  Craig’s expertise is available now at your fingertips.

Ask Us

ASK US is the best way to get expert advice through a personal response to your crisis 24/7 from Craig Gross and his team of experts. Craig’s team consists of a licensed, clinical therapist as well as experts on sexual addiction, sexual betrayal, marriage, parenting, tech and more.

First Contact

Your first contact will come from Craig Gross himself responding to you personally about your situation. The voice text will be sent directly to you from him. If Craig deems necessary to bring in another expert, you will receive a second response from the next expert as well and so on.

Helping People

We help people by providing access to Craig and his team of experts without the wait or impersonalization of email or pre-written responses. ASK US is quick, convenient and affordable. Since 2002, we’ve helped more than 70 million people in over 300 countries through resources, articles, books, small groups, personal coaching and mentoring.

Listen To a Sample Response

The Question:

“ I don’t know how to talk to my wife about oral sex. Is it wrong for me to ask for this and is this because of my past porn use that I even desire something like this?

Play MP3 Play MP3 listen to the answer

Frequently Asked Questions

Getting Answers

Q: When can I expect a response? View Answer
A:

When the button on the site says ONLINE, you can expect a response within 30 minutes. If the site says OFFLINE, it could take more than one hour and up to 12 hours at the latest. Sleep is necessary for every human being.

Q: Does the answer to my question come via text, email or phone? View Answer
A:

Craig Gross reads your question, and he responds with an audio message that is sent via a link to the email address you provide. Copied to that email is a direct contact with someone on our team who can assist you with any further questions you might have.

Q: How do I listen to my audio response? View Answer
A:

You simply click the link sent to you in an email. Once the link opens, an audio player will appear, and you click play.

Q: I submitted a question, and I still don't have a response. View Answer
A:

If you submitted your question, you should have received a response within the 30 minutes. If you don’t see the email in your inbox, check spam, junk and “all mail” folder (if using Gmail) to see if the recording was intercepted by your email provider. If you have checked all those places and still don’t have it, email us, and we will have Craig resend.

Asking Questions

Q: How do I ask a question? View Answer
A:

Fill out the form, submit your payment and hit “send.” It’s that simple.

Q: How can I edit my question? View Answer
A:

You can’t. For this reason, we recommend that you take your time filling out the form and only submit when you are fully satisfied that you have given enough information for Craig to be able to respond fully.

Q: When will I get my answer? View Answer
A:

30 minutes or less. We understand that most questions arise out of a crisis and that is why we respond in the time we do. If we are offline, it could take longer, but the fee is different if we are not online.

Issues and Concerns

Q: What can I do if I am unhappy with the answer I receive? View Answer
A:

We understand that not everyone will be happy with the answers we provide, but we can assure you that the answers you receive from our team come from years of experience and a proven track record of working in the area of expertise that our response comes from. Sometimes answers are hard truths that are not always palatable, but that doesn’t make them any less valuable.

Q: Can I cancel a question? View Answer
A:

Once you submit the form, the question is sent directly to and read by Craig and cannot be canceled. For this reason, we recommend that you take your time filling out the form when you are fully confident you want to submit for a response.

Payments for questions

Q: Is ASK US free? View Answer
A:

While our team has provided free expert advice through articles and resources throughout the years, this specific service is offered for a donation of any amount , but it is minimal compared to the cost of any given counseling appointment

Q: What are the payment options available to me? View Answer
A:

We accept all major credit cards (and Visa/Mastercard debit).

Q: How much do you charge? View Answer
A:

We ask for a one time donation for an audio response from Craig Gross that may include further responses from other experts he may deem necessary to add to the conversation. If we are offline and can not respond in 30 minutes it could take anywhere from 1 hour to 12 hours.

Q: Why was my payment declined? View Answer
A:

We’re sorry to hear you’re having issues with making a payment. There are several reasons payments may be rejected. Please review the following scenarios to see if any apply:

  • The credit card number, expiry date, or security code has been entered incorrectly. Try re-entering the information as it is shown on your card.
  • The credit card has expired.
  • The credit card account has insufficient funds. Call the toll-free number on the back of your card to speak to your credit card company.
  • The credit card issuer has put a security hold on the card. Call the toll-free number on the back of the card to find out if there is a security hold on the card.
  • An AVS mismatch may have occurred if the address you entered does not match the records your bank or the processing system has on file. Be sure you are using the billing address associated with your account.
  • If you still have trouble, we recommend that you call the issuing bank and ask the representative to verify why the charge is being declined.

Refunds

Q: Are refunds available? View Answer
A:

Due to the nature of this service and the time put into the personal response, refunds are not available.

Q: I don't recognize your company on my credit card statement. Who are you? View Answer
A:

ASK US is a service provided by XXXchurch.com which is a ministry under the Fireproof Ministries umbrella. If you did not submit a question to us for a response and you did not give your payment information, please contact our support team immediately. We record IP address and other identifying information and are able to reverse the charges and submit a fraud report to authorities.

Other

Q: What if an expert does a fantastic job in responding to my question? View Answer
A:

We would love to hear from you and be able to share your experience (anonymously) with others. Please email us at [email protected].

Q: Why can’t I respond to the expert? View Answer
A:

You can. But respectfully, we ask that you give us as much context as possible when submitting your question so that we grasp the full nature of your situation. However, should we need further information, we will reach back out to you.

Q: How can I submit a follow-up question? View Answer
A:

Our pricing is for one crisis/situation with as much context as you’d like to give us in the original submission. But know this, we want to help you, so if additional conversation is needed for this particular situation/crisis/scenario, we will continue or resume the conversation via email until you get the answer(s) for your situation.

CRAIG EXPLAINS THIS NEW FEATURE

Recent Questions

  • “ I've been in recovery for 8 years and my marriage has been stuck all these years. I've found progressive victory and am part of a Christian SA group but little has helped my wife and marital healing.For several years she's refused any involvement and is waiting for me to change. My recovery has been far from perfect but I know a part of it is that I hunger for the true intimacy God desires but can't get there alone. I haven't masturbated in 8 years and am porn free for 7-8 months. ”
  • “ I was discussing with my best friend how I struggle with the act of masturbation and wondering whether it can be done in a non-sinful manner. He said he thought that was a trick question and I explained how it is a regular struggle for me and I think I've allowed myself to believe that it's not sinful if not accompanied by something pornographic. Even so, I realize that although I might not be influenced by anything externally, internally my mind is often dwelling on stuff that isn't exactly Christ honoring when I masturbate. It is this dwelling on things that I don't think I should dwell on and this mental adultery that I've come to really wrestle with. While this may not seem like a big deal to someone else, it is on my mind all the time. ”
  • “ I've been away from home for two months now and have five to go before my deployment is over. I'm a recovering porn addict that has consistently fallen in situations like this, and I don't want to have "that talk" with my wife again. But mostly, I'm tired of always sinning when I get in these situations. Not as frequent as before, but enough to where the guilt is all I recall when I look back on the deployments. What advice do you have for a guy like me who can't have (or even think about) sex for at least 5 more months and doesn't have really anyone to talk about it with? ”
Craig is Online Now
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